Maui Blog - Georgie Hunter R(S): Two Thoughts On Excellent Customer Service

Two Thoughts On Excellent Customer Service

Hey if you're a raving fan of mine, show me how much you love me on my FaceBook fan page... and then pick up the phone and call me!  Or wait, first call me, then fan me.  You WILL be in good hands.  : )

Day SpaWhile many Realtors don't like to think of themselves as truly Salespeople which they are, a softer view of themselves is Customer Service which is a component of Sales.

Two Thoughts On Excellent Customer Service:

With the use of oral, written, or web types of feedback determine for yourself if you are

  • DELIGHTING your customers. This is what you should strive for. They just love your service and that you go way above their expectations, answering and addressing their concerns probably even before they know they have a problem.
  • CREATE RAVING FANS. In real estate they call it word of mouth or referrals. Get those delighted clients to recommend doing business with you and themselves again at some point but with others they know that need your services.

Sales, or the Customer Service aspect of it, is not rocket science. Just take VERY GOOD care of the people you work with. You are like the massaging hands working on someone at a Day Spa.

Comment balloon 2 commentsGeorgie Hunter R(S) 58089 • October 05 2009 09:45PM

Comments

Hey Georgina, I am a raving fan of yours....with Maui you can't go wrong with you. Thanks for the re-blog.

Posted by Gary Woltal, Assoc. Broker Realtor SFR Dallas Ft. Worth (Keller Williams Realty) about 9 years ago

Gary - I am flattered!

Posted by Georgie Hunter R(S) 58089, Maui Real Estate sales and lifestyle info (Hawai'i Life Real Estate Brokers) about 9 years ago

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