Maui Blog - Georgina M. Hunter R(S): How important are the pictures?

How important are the pictures?

Do you like to see lots of pictures of a new listing?

expensive home on MauiDo you think it's an important part of marketing that property?  Do the pictures draw you in and make you curious?   What do the buyers think when they are searching for homes for sale

Digital cameras are everywhere these days.  The quality of a low cost digital camera has improved greatly over the past few years.  Cell phones and PDA's are able to take snapshots and even mini movies.  If there's not a good retail outlet near you, there's always the internet where you can find any number of easy to use and well priced options.  With all the technology available to agents, is there any reason why a new MLS offering should be without pictures? 

If a picture tells a thousand words, what are we missing when there aren't even just a couple of simple pictures?

  • curb appeal
  • condition of house
  • yard and landscaping
  • views
  • neighbor homes
  • architecture and style

painting of Hawaii homeHave you ever been in a hurry to get your new listing out on the market, and put it out there without any photos  The first day is very important, as you never get a second chance to make a first impression.  An agent should take the time to get 2 or 3 good photos or more of all listings before entering them into the MLS system. 

It could make the difference between a quick sale or no sale How many are you allowed to have?

YOU CAN'T HAVE TOO MANY PICTURES.

 

Comments

As of yesterday, we are allowed 12 MLS photos.  Raised from 10.

And, the first day, "Hot Sheets" and "Today's Activity" pages of the MLS need to show photos as soon as the listing is input.

When I have someone looking for a specific style of home, and I come across a listing without photos, it is on to the next one.  Period.

It takes less than 5 minutes to upload 10-12 photos, and there is no excuse for not having them up immediately.  If an agent can't do photos, they need to get a photographer in immediately upon taking the listing to have photos ready for an assistant to upload when the listing goes live.

Posted by Mike Jaquish 919-880-2769 Cary, NC, Real Estate (KELLER WILLIAMS® Realty) over 4 years ago

Pictures are imporatant for sure and the public is now expecting them.

Posted by Deb Dahlberg Rowland (Sky Realty) over 4 years ago
Effective October 28, agents who use MRIS - the multiple listing system in a five-state are including Maryland, where I work, will be able to upload 30 pictures at no charge, crop and rotate them, add captions and descriptions, set the pace of the slideshow and more.  I'm really looking forward to it as a buyer's agent, but not sure most of my listings have 30 camera-ready angles.  lol
Posted by Margaret Woda, Maryland Real Estate & Military Relocation Services (Long & Foster Real Estate, Inc., Crofton, MD) over 4 years ago

The picture worth 1000words is sooo acurate.  I find it hard to believe so many agents still take lousy pictures and sometimes just the front.  That is like looking at the cover of a book on Houses in Maui and never looking inside. It really only takes a few minutes to think about the shot you shoot.  How about the kitchen with all the magnets on the fridge, towels hung on the stove and counter cluttered with stuff.  As an agent it is OK to move everything out of site for the picture.  It is a good idea to show your seller the difference and get them to clean up their act.  Same in the bathrooms. Its like looking at yourself in the mirror and all looks good. then someone takes your picture and you go WOW I need to loose some weight, cut my hair, etc.  One of the biggest mistakes in not paying attention when uploading to MLS make sure the first picture is what you really want; NOT the bathroom.  Draw the viewer in with some thought as how they might preceive the house.  More pictures is best.  You can come back and take more or better pictures to improve your listings view. I tell my sellers that this market is not for sissies.  You need to dress your house for the Miss America Pageant. Its not the prom anymore. I have just discovered Visual Tour Studio.  WOW. It is easy (I'm not a techy by any means) and supper value.  I even did one of my Cape Coral community.  It was really easy.  Go take pictures. 

Posted by Linda Flack- Cape Coral, Fl (Sellstate Achievers Realty Network) over 4 years ago
Totally agree about the need for photos.  Our board only uses 8 photos.  Maybe in the future, the will go to 12.  Your photos are excellent.
Posted by Kay Perry (Kay Perry, Broker) over 4 years ago

Buyers ELIMINATE properties based on the presentation they see online.  That means good QUALITY photographs, LOTS of photographs, video tours, virtual tours.....   If you're not putting it all out there in the best way possible, you're a quick click away from your competitor.  This is a concept many realtors just don't seem to want to understand.

If you don't believe me, ask your customers how they search for properties! 

Posted by Fred Light - Real Estate Video Tours for MA and NH (| Nashua Video Tours) over 4 years ago

They are extremely important...I will take and retake as many as necessary.

Posted by Danielle V. Lewis - DDR Realty (DDR Realty) over 4 years ago
I absolutely want to see as many pictures as possible.  I do think that the agent taking the picture should make sure they are good, clean pictures put in correctly.  Not pictures that are fuzzy or entered sideways.
Posted by The All Pro Team (EXIT Realty Leaders) over 4 years ago
I agree with all above. It is imperitive to give a strong visual performance these days. With technology where it is there is really no excuse not too.
Posted by Chris Liverett Pagosa Springs Real Estate (Associated Brokers Of Pagosa) over 4 years ago

Thanks everyone for your insightful comments. 

Mike and Kay - I can't believe you are only allowed so few pictures.... what are they thinking?

Margaret - what do you mean "no charge"..... does that mean they charge you for some other items you input?  If I can't get 30 pictures on the house and yard, I will also include some of the nearby selling points, like the beach or shops.  If a buyer is coming from out of town, they don't know these things, so it's nice to fill them in.

Fred and Mike - you're right, just one click away, NEXTsideways picture

So you don't think a picture like this will work?

: )

Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) over 4 years ago
Pictures are HUGE! I have actually delayed listing a $1.4m home because our usual photographer did a lousy job. This is extremely unusual, but it was terrible and so now we wait for someone new on Monday.
Posted by Simon Conway (Orlando Area Real Estate Services) over 4 years ago

Hi Simon, - I agree, pictures are very important.  We are able to input up to 30.

sorry about the crappy picture hogging your space!

Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) over 4 years ago
I love MAUI. I lived there for a summer.    
Posted by Northern Virginia Homes - FRANKLY REAL ESTATE Inc over 4 years ago
Frank - What's not to love?  It's always summer!
Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) over 4 years ago
Georgina, I think the more pictures the better, especially when they look great like your pictures above with the exception of the toilet.  lol
Posted by REAL ESTATE AMERICA - Ernie Cabrera about 4 years ago

Pictures are SO important.  I hate it when an agent has 4 pictures and they are all of the same thing, usually of the front with the photographer moving 5 feet to either side.

By the way, why the dog picture for the real estate agent photo???

Posted by Barbara S. Duncan, CRS, GRI, e-PRO Searcy AR (RE/MAX Advantage) about 4 years ago
Barbara - I guess I just wanted to be different.  I will change it from time to time.  If you go to my profile page you can see what I really look like.
Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) about 4 years ago
Hi Georgina! I totally agree about the first impression. The photos are wwwaaayyyy important. It's difficult to imagine what could be $349,000 with a "coming soon" jpg staring at you. When you live where you are it's tough to take a bad picture. And, by the way, you looked a lot prettier the last time I saw your profile...but, the dog's cute. :-)) Deb
Posted by Deb Brooks, Lake Conroe Real Estate, 936-661-2624 about 4 years ago
Debra - pictures are mandatory, I think, or at least they should be.
Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) about 4 years ago
Amen! Good post- I am in total agreement! I have seen listings without pics way too many times and when I find there are no pictures, I tend to move on and so do buyers. There are way to many properties out there to have to wait until you can drive out to the location only to find it is nothing like what you're looking for and be mad because you could have known that IF there had been pictures.
Posted by Melissa Wagner (Leo Parker Real Estate & Auction) about 4 years ago
Melissa - You're right, sometimes it is a waste of time.  Thanks for the comment.
Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) about 4 years ago

I think it is having the right balance of photos-

not too many where it would make the buyers feel they have seen enough without viewing it and not having any interior photos makes the buyers wonder what is wrong with them home. I think it is the right balance of photos.

Posted by MAUREEN STACCATO about 4 years ago

It frustrates me when listing don't have any pictures. Especially with the price of gas these days!

I think it's part of your job as a listing agent to provide decent pictures.

Posted by B S about 4 years ago

Maureen - thanks for stopping by and commenting - you're right, lousy pictures aren't worth putting up.

Brenda - You hit the nail on the head - with no pictures we CANNOT do our job properly.

Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) about 4 years ago
Georgina - I would never and have never put anything in the MLS without a photo. It is a waste of time and now our local board will not even release the info to the MLS without a photo - I think that is a great move on their part!
Posted by Barbara-Jo's Beach Blog - Clearwater Florida Real Estate (Charles Rutenberg Realty) almost 4 years ago
BJ - you are keeping me busy this morning - thanks for coming by and making comments!
Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) almost 4 years ago
I am going to be the one "out of the box" here.  Not every property in the world looks good in a picture.  Maybe a pic of the dog will sell the property, but not a pic of the property.  Yes, most of the buyers we have come from or have been on line....and yes, usually a good picture is a strong factor.  But, saying every property will sell better with pictures is not true.  Look at the exterior and interiors of the REO's out there.  Can a picture make someone come look......or block them from coming.  We have to use our judgement and our experience to bring the best marketing to each property on an individual basis.  I have a listing right now withoust a pic....on purpose.  Ruth
Posted by Ruth Arnold (Rare Homes and Properties) almost 4 years ago
Ruth - while I can see you point about some homes not being very picture worthy, we still have to be honest and portray them in their best light.  Sooner or later a prospective buyer will want to know what it looks like - and it might as well be sooner.  It's exactly because of your reasoning that I tend to think a property without pictures is a dump and not worth looking at, (unless a client tells me that they want to buy a dump - in which case a picture would still help that buyer decide whether or not it's dumpy enough).... therefore if any property doesn't have pictures, it's not being marketed correctly.  So I would have to disagree about your technique of having NO pictures just to get buyers out to see for themselves... this will only cause a lot of disappointment, and waste everyone's time.  Please reconsider using pictures. 
Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) almost 4 years ago
This message is really for Ruth who thinks some houses don't deserve a picture.  I personally feel it is wrong to "trick" a person into visiting a property.  If I were to drive 10 miles to see a dump which I could have seen in a photo and saved my time, I'd be angry.  Right now I have a listing.  It truly is BAD.  But if I leave off a photo what good does that do.  I'd rather tell the buyer up front what it is like and not be deceptive by hiding information.  I just can't understand the reasoning that you've given.
Posted by Barbara S. Duncan, CRS, GRI, e-PRO Searcy AR (RE/MAX Advantage) almost 4 years ago

I do still believe that my job as a listing agent is to get the property shown and sold.  I do tell the buyers and the agents who call that the reason I did not put the pic in the MLS is that there is so much "clutter"...or that there is so much work to do etc.  But, we have become so dependent on pictures that we may be leading the buyer to only look superficially.  What is a better buy?  The best house in a great neighborhood or the worse house in a great neighborhood.  ..... What good is a great buy if we do not get the people in to see it.  This is a "do not judge a book by its cover" moment.  I may eliminate some lookers by not having the picture in, but I am getting the buyers who can see beyond the usual.  Dumps have buyers, too.  And the ones who bought the dumps at reasonable prices these last few years, and did not refi are looking pretty good right now.  My not putting pictures in is a marketing decision for some properties.

That being defended, I will say that it upsets me that the agents go in and take a pic and put it up NO MATTER HOW GROSS.  I do not like junk on the refrig...the counter top, .....the bedroom floor.....etc, etc. etc.  Something is not better than nothing if the something shows the property in a bad light.   If you are going to be adament about pics in the MLS or wherever at least have the seller clean up the house. 

I am on the MLS committee for our board.  This came up in the discussion to require pictures.  I was against it because it is the listing agents decision how best to market his or her listings.  And I still say it is.  If you want to use the lack of a picture to get the listing when it expires....do so.  My sellers know why I have no picture.  Most times, the agent is making no decision, just being lazy. 

Lazy will not get the property sold.  Ruth

Posted by Ruth Arnold (Rare Homes and Properties) almost 4 years ago

Not showing a number of photographs is misrepresentation and trickery - I would absolutely fire an agent if this is how they 'chose' to market my home, whether it was a dump or not.  It's no different than putting out an advertisement on a house without a price - it's TRICKERY.  For me, it screams "this is a dump - that's why I'm hiding it from you!".  CLICK!

Today, marketing real estate online is about transparency - people want to see everything - warts and all - BEFORE they waste their valuable time (and yours!)

If a seller hires a professional and then chooses NOT to follow their suggestions on cleanup, etc. that's now the problem of the SELLER.  

But, it's also a free market!  If I was hiring an agent to list/ market my house, and I was looking at their listings and saw only a few photos (and especially NO photo),I would choose ANOTHER agent.  And if my agent did not put photos on my listing ..... lots of them.. and good ones... I WOULD FIRE THEM for not doing their job.

There's no excuse or rationale for lack of photos considering buyers are ELIMINATING properties solely based on what they see online.  With gas prices approaching $4 a gallon and a record number of properties out there - they're NOT going to waste their time on a lark..   if you don't believe that statement, you will most likely be holding down a second job at the mall sooner rather than later....   It's 2007.  Buyers are smarter and have access to more information than ever. 

 

Posted by Fred Light - Real Estate Video Tours for MA and NH (| Nashua Video Tours) almost 4 years ago

FRED LIGHT, you said this so well.  If it costs $4 per gallon of gas to go see something that could be portrayed by photo, it is truly trickery.  I can hear some agent bragging about how nice this property is and hoping to use sales techniques, I assume, to sell it to me once I got there.  Or perhaps bait and switch methods? 

Posted by Barbara S. Duncan, CRS, GRI, e-PRO Searcy AR (RE/MAX Advantage) almost 4 years ago
I take a ton of pictures.  I upload the max I can to MLS, and then I make flyers for the homes using several different sets of pictures.  Never can have too many pictures.  I even gave my pictures of an expired listing to an agent that was going to list it after me.  LOL.
Posted by Bob Cumiskey, US Army Retired, Your Sun City Center, Florida ~ Realtor (A1 Connection Realty, Inc.) almost 4 years ago

Mister Light.  Did you read my last post at all?  There are many ways to get noticed in the real estate world and one way is to be different than everything else out there.  I do not think that the pictures of the real estate equate to the real thing.  I would like people to see the real thing.  I do not make my money taking pictures or posting them on the internet.  I make my living selling property.  And, I have done it very well for years.  And, I knew I was going to be lambasted when I posted my response.  Bandwagons, conventional thinking and instant agreement without thought being what it is in the real estate community. 

I am not lazy.  Am very knowledgeable and offer my sellers the right to fire me any time and rarely am (if I am it is usually mutual---I can only think of twice in 24 years).  Noting what you do, I am not surprised that you have never thought of the possiblity of not including a picture. 

Not putting in a picture is neither illegal nor unethical.  It is a marketing decision the listing agent can make.  I do have a problem if it is just laziness....but, the listing agent and the seller may decide to market in any way they wish.  I am not "tricking" anyone.  They can call and I will tell them why there is not picture.  And, I will show them the house if they are not working with another agent.  Ruth

PS....Most of my listings get the max pictures and the virtual tours....even on the lower priced listings.  Some just need a way to get noticed above what they are capable of producing. 

Posted by Ruth Arnold (Rare Homes and Properties) almost 4 years ago

Ruth- thanks for sticking to your guns.  Speaking also as a member of our MLS committee... we all voted that pictures are mandatory.  We considered your points and others, and agreed that at least 1 picture should be included even if it is only of the mailbox, or the site plan, or the tax map, or the view, the driveway or the landscaping.... at least ONE picture (taken of the property or from the property) to indicate something to help a buyer's agent to do their job.  You have to also consider the buyer's agent point of view too.  We're all in this together.  I'm glad you explained your reasons for not using pictures on occasion, and I would have to agree that if that's what the seller wants, you'd better get it in writing.  : )

Fred - thanks for your input

Barbara - Glad you stopped by and commented.

Bob - I have also let the next agent use my pictures - whatever it takes.

 

Posted by Georgina M. Hunter R(S) e-Pro Maui Real Estate Sales (Jim Sanders Realty Inc. - Maui) almost 4 years ago

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